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Blog Post | Consumer Protection

How the CFPB’s Data Keeps Getting Better and Better | Mike Litt

As the CFPB turns 4 years old on July 21, here is some information on how it works for you and how we at PIRG use its data to produce reports, such as our new report on mortgage complaints to the CFPB. We've also got some photos from the Americans for Financial Reform "CFPB at 4" event.

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News Release | US PIRG Education Fund | Consumer Protection

New Report: Mortgage Problems Rank #1 at CFPB for Consumer Complaints

Mortgage problems were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the U.S. PIRG Education Fund. The report also found that Bank of America was the most complained about company in 45 states and Washington, D.C. for mortgage problems.It's the sixth in a series of our reports analyzing nearly 500,000 complaints posted to the CFPB's Public Consumer Complaint Database.

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Report | US PIRG Education Fund | Consumer Protection

Mortgages and Mortgage Complaints

Our sixth report analyzing complaints in the CFPB's Public Consumer Complaint Database evaluates mortgage complaints, the number one source of complaints to the CFPB, totaling 38% of nearly 500,000 complaints posted since 2011.

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News Release | U.S. PIRG | Consumer Protection

We Commend CFPB For Adding Consumer Stories To Public Complaint Database

Yesterday, the CFPB published the first batch (7,700) of consumer narratives or stories to the Public Consumer Complaint Database it began in 2011. We've used the database to publish five reports (so far) analyzing complaint trends in markets ranging from credit cards to student loans but we have also long urged the voluntary addition of stories to the data fields. Now, consumers can learn if what happened to them happened to anyone else. Now, researchers can track which banks are more responsive to particular problems and which ignore their customers. A good resource is now an excellent resource.

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Blog Post | Consumer Protection

Event 5/11 re new book on black box decisionmaking & consumers | Ed Mierzwinski

UPDATED TO CONFIRM CFPB Speaker. We are hosting an event Monday, 5/11, from 9am-noon ET to discuss a new book, The Black Box Society, with author Frank Pasquale. Click Keep Reading to RSVP to attend in person or to watch the livestream. While credit bureaus have long functioned as black box gatekeepers to opportunity, panelists will discuss the growing use of more and more, even less transparent black boxes to categorize consumers in the digital economy.

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News Release | NCPIRG | Transportation

Traffic Congestion Badly Hurts Triangle Area

According to data released today, North Carolinians in the Triangle area wasted 19.5 million hours of additional time stuck on the roads, and 12 million gallons of additional gas as a result of traffic congestion in 2007. The wasted time and fuel cost the public an equivalent of $421 million, according to the Urban Mobility Report produced by the Texas Transportation Institute.  The delays experienced in Charlotte were even greater, with the wasted time and fuel costing the public the equivalent of $525 million.

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News Release | NCPIRG Education Fund | Transportation

Study of Private Roads Shows Signs for Caution

A major new report identifies problems in a national trend toward private toll roads. The study entitled Private Roads, Private Costs: The Facts About Toll Road Privatization and How to Protect the Public examines 15 completed private road projects and 79 others that are proposed or underway.

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News Release | NCPIRG Education Fund | Safe Energy

Nuclear Energy is a Bad Investment

NCPIRG Education Fund’s report, “The High Costs of Nuclear Power” introduces data showing that renewable energy sources produce more electricity than nuclear plants for less money.

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News Release | NCPIRG Education Fund | Consumer Protection

Consumer Group Alerts Shoppers to Hidden Toy Hazards

Hazardous toys are still sold in stores across the country, despite a new law overhauling the nation’s product safety watchdog agency, according to the 23rd annual toy safety survey released today by the North Carolina Public Interest Research Group (NCPIRG). This survey was released today during a press conference at WakeMed Hospital.  Guest speakers included Ashley Chase, Public Interest Advocate for NCPIRG, Dr. Courtney Mann, Medical Director of WakeMed’s Children Emergency Department, and Jennifer Slusser, a concerned parent.  The group also warned that the Consumer Product Safety Commission (CPSC) is taking actions to delay one of the new law’s toxic toy protections indefinitely.

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News Release | NCPIRG | Transportation

Federal, State, and Local Leaders Cite New Report as Boosting Public Transit in the Triangle

Public Transit received a boost today as Congressman David Price, Congressman Brad Miller and other supporters held an event at the historic Seaboard Train Station calling for more public transit options in the Triangle, citing a major new report on oil savings and other benefits from public transportation across the country. The NC Public Interest Research Group (NCPIRG) released "A Better Way to Go: Meeting America’s 21st Century Transportation Challenges with Modern Public Transit," which examines the challenges faced by America’s transportation system and the benefits of existing rail and bus projects in Triangle and other areas of the state. 

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Report | NCPIRG Education Fund | Democracy

Auctioning Democracy

A new report by NCPIRG Education Fund and Demos shows an analysis of the funding sources for the campaign finance behemoths, Super PACs. The findings confirmed what many have predicted in the wake of the Supreme Court’s damaging Citizens United decision: since their inception in 2010, Super PACs have been primarily funded by a small segment of very wealthy individuals and business interests, with a small but significant amount of funds coming from secret sources.

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Report | NCPIRG | Financial Reform

Representation Without Taxation

Marking the second anniversary of the Supreme Court’s decision in the Citizens United vs. Federal Election Commission case, this report takes a hard look at the lobbying activities of profitable Fortune 500 companies that exploit loopholes and distort the tax code to avoid billions of dollars in taxes.

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Report | U.S. PIRG Education Fund | Budget

Apples to Twinkies

Between 1995 and 2010, $16.9 billion in tax dollars subsidized four common food additives - corn syrup, high fructose corn syrup, corn starch, and soy oils (which are frequently processed further into hydrogenated vegetable oils). The fact that so many tax dollars are being wasted on junk food demonstrates the need to reform national agricultural subsidies and end this wasteful spending.

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Report | U.S. PIRG Education Fund | Safe Energy

Unacceptable Risk

American nuclear power plants are not immune to the types of natural disasters, mechanical failures, human errors, and losses of critical electric power supplies that have characterized major nuclear accidents such as the one at Fukushima Daiichi power plant in Japan. Indeed, at several points over the last 20 years, American nuclear power plants have experienced “close calls” that could have led to damage to the reactor core and the subsequent release of large amounts of radiation.

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Report | U.S. PIRG Education Fund | Health Care

Making the Grade

When it comes to health care, there are few magic-bullet solutions for the many problems consumers face in the marketplace: insurers don’t compete for their business, leading to higher prices and lower quality. Important information about coverage is buried in the fine print, making it hard to know what’s really covered or which plan is right. And costs are continuing their unsustainable rise.

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